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Customer Support Service

Service and Digital Platform
End-to-End Network Services

Solution Overview

Customer Support Service

The ZTE Customer Support Service Solution provides maintenance support service, spare parts management service and key event assurance service. With professional service teams, standard service processes, digital and intelligent tool platforms, and global delivery capabilities and experience, this solution helps operators build a secure and stable network and develop their main business.

Scenario

Maintenance Support Service

ZTE Maintenance Support Service (MSS) provides Technical Support Service, Software Support Service, Hardware Support Service, Periodical Inspection Service, etc. according to customer requirements, and helps customers guarantee continuous stability of their systems so as to protect network security.

Spare Parts Management Service

ZTE Spare Parts Management Service provides operators with spare parts, spare parts storage, spare parts delivery and recycling, and spare parts repair services. Through scientific inventory management, efficient logistics network, and professional service delivery capabilities, the spare parts required by the customer can be delivered to a specified place within the agreed time.

Key Event Assurance Service

ZTE Key Event Assurance Service provides operators and enterprise customers with special services for key events such as holidays, large-scale exhibitions, entertainment, and sports activities, and unexpected natural disasters, to achieve ultimate user experience through secure, stable, and high-quality networks through network health check, optimization, and capacity expansion.

Advantages and Highlights

Real Time Global Technical Support

ZTE Global Customer Support Center (GCSC) offers 24/7 customer service request acceptance and service consultation service for global customers, quickly responding and solving problems to ensure network stability and security.

Inventory Digitalized Management

The end-to-end IT support system makes the entire customer support service process visible. Advanced configuration algorithms and scientific dynamic inventory management in the industry ensure the best inventory of spare parts. A complete warehouse system and efficient logistics capability ensure the rapid and accurate delivery.

Extensive Experience

ZTE guarantees communications for hundreds of major events every year, accumulates rich practical experience, forms sound mechanisms and solutions, and provides customers with worry-free and professional event assurance services.

Customer Value

Ensure High Reliable Network

Respond to customer requirements in real time and solve customer problems timely, reducing network failure time and network interruption probability and ensuring stable network operation.

Reduce Operation Risk

Fast-responsive technical support meets the emergency maintenance requirements and reduces the operation cost and scrapping risk of spare parts service.

Improve Network Value

Ensure customers' network security and stable operation, improve the network competitiveness, and implement corporate social responsibility.

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